Frequently asked questions
WHAT'S DIFFERENT DUE TO COVID-19?
We have postponed our Fall and Winter shows until 2021 and will not be presenting any immersive theatre experiences in 2020. For more information, visit our COVID-19 page by clicking "about". A mask must be worn at all times at all other events in accordance with local mandates.
IS THIS A HAUNTED HOUSE, ESCAPE ROOM OR THEATRE SHOW?
Yes!....well....and NO!..... This is an interactive horror theatre experience. You will interact with live actors, solve puzzles and physically move from room to room as you progress through the plot. Imagine a haunted house with a story. Your goal is to move throughout the house to discover it's secrets and solve it's mysteries. You will play a part as a character who will have to perform actions, reveal secret passages and bring the whole story to it's climax. It is literally like being in a horror or suspense film.
HOW SCARY IS IT?
It's hard to know how each person will react and what certain triggers are for some people, but we will say it can be pretty frightening in a general way! Although there ARE startle scares, this isn't just a haunted house you walk through as actors jump out and yell "BOO". This is a suspenseful and creepy telling of a horror story.
ARE THERE WARNINGS OR EMOTIONAL TRIGGERS I SHOULD KNOW ABOUT?
YES! There are emotional triggers! This show uses adult language, adult themes and adult situations! If you are easily triggered by this, you should not attend! Our shows are recommended for ages 13+ and anyone under the age of 16 will not be admitted unless accompanied by an adult parent or gaurdian 18+.
HOW LONG IS IT?
Each experience lasts approximately 50-60 minutes depending on group participation and how well you do at solving escape room elements. The quickest groups finish in 40 minutes, the longest has been 75 minutes. Valentine's Day Death Date lasts approximately 2 hours and includes a catered dinner.
HOW MANY PEOPLE GO THROUGH AT A TIME?
Only 8 total guests per group. We like to keep things small, intimate and creepy. If you don't have 8 people attending with you or you don't purchase all tickets in a certain time slot, there will be other guests experiencing this with you.
I'M RUNNING LATE! WHAT DO I DO?
You MUST arrive on time! We recommend arriving 15 minutes early. This gives you time to check in before your experience begins. Once the show starts, you will not be admitted late and you will not receive a refund!
CAN I BRING MY CELL PHONE?
SURE! But using the light on your phone is prohibited! All other items that will not fit in a pocket including, but not limited to, purses and bags MUST be secured in one of our free lockers at the time of check-in.
WHERE IS THE VENUE?
2002 Prospect Street, Indianapolis. Just 5-10 minutes Southeast of Downtown in the Fountain Square District.
WHERE CAN I PARK?
There is a parking lot available at Indy Horror Story located behind the building. Street parking is also available in the immediate area along Prospect Street. We ask that you do not park at the church or convenience store across the street from us. Please also observe all handicap and no parking signs in the area.
WHAT SHOULD I WEAR?
This is a physical experience in a dark, dank and dirty location! You will be walking, crawling, etc. NO HIGH HEELS! NO PERSONAL BELONGINGS! Don't wear anything that could impede your movement and don't bring anything that you could drop and lose. We don't allow you to carry ANYTHING into the show! Lockers are provided for free in the lobby. Wear comfortable shoes and clothing that you don't mind getting scuffed or dirty! As a part of the experience, we match the feeling of the environment completely. If it's warm outside and the theme is "abandoned house", the climate inside the experience will match. Dress accordingly.
ARE YOU SERVING FOOD OR DRINKS?
Unfortunately we do not serve food or drinks except at our Valentine's Day Death Date. NO ALCOHOL may be brought on the premises. You will not be admitted to the show if we believe you are intoxicated.
WHAT ARE THE RULES I MUST FOLLOW?
HOW OLD DO I HAVE TO BE?
Although we are open to all ages, we HIGHLY recommend that you be at least 13 years of age to attend one of our immersive haunt events. Due to the nature of the experience and some adult themes, we require anyone under the age of 16 to be accompanied by an adult parent or gaurdian (18+). Refunds will not be provided to terrified children OR persons under the age of 16 who are dropped off without a parent or gaurdian.
WHAT IF IT RAINS?
We are open rain or shine. The experience is completely indoors.
HOW DO I JOIN THE CAST OR CREW?
Go to our CASTING page and check it out!
CAN I CHANGE OR REFUND MY TICKET?
WHEN IS THE BEST TIME TO VISIT?
Tickets are the cheapest on opening night and weekend and begin to rise throughout the Halloween season. Crowd levels also rise as we get closer to Halloween. It's best to visit as early as possible for the best price and crowd size.